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Update by user Feb 03, 2012

The item in question is a Wine Chiller.

Original review posted by user Feb 03, 2012

I bought a Haier HTVM12DABB for the size, free standing and dual zone features. It came out of the box and the lower zone went to full low temperature.

Per the instructions, I called the service department and was advised to reset the unit by unplugging it. I did so and even left it off for several hours with the same result. It would run at the correct temperature for a few days and run away again. Initially I was told that the unit would be replaced and to send in name plate and cut off plug.

I did so. Several calls later I was told that it was "Out of Stock" and that I could get a 16 bottle unit with 1 zone. I explained that due to space requirements, I could not use the counter top unit. After almost 2 months and 9 phone calls, in each of which I explained the space problems, a service department supervisor stated that the only options were a refund or the unacceptable unit.

They would not give me a 18 bottle unit or give me a price to upgrade to the bigger unit.

It appears to me that customer service is not high on Haier priority list. I will look for another unit from someone else.

Monetary Loss: $125.

Company wrote 0 private or public responses to the review from Feb 03, 2012.
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Anonymous
#423689

How soon can I expect a response?

Haier Customer Experience
#423653

Thank you for sending the email Peref4. We are currently seeing what we can do.

Regards,

DTurner

Haier Customer Experience
#422272

Hello Peref4,

This is not our intended customer service experience. I apologize for your experience you have had with your wine cellar.

I would like to assist you with your issue. Please email me at customerexperience@warrantech.com with "Peref4 -Haier America Poor Customer Service" in the subject field. I will also need your ticket information and a contact info in the body of the email. I will get back with you once I receive your response.

My office hours are 9-6 CST Monday-Friday. Thanks!

D. Turner ~ Social Media Manager

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