Walnut Creek, Ohio
Not resolved
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My wife and I purchased a portable clothes dryer, HLP140, for her sister. She used it twice and it quit working the following week, that was somewhere around 8/01/2009. Since that time A&E Factory Repair Service made at least 4 service calls, under the direction of the Haier engineers. I'm not here to diss on A&E, because they do not normally service this product, they were hired by the manufacturer to complete the repair. All of the time and parts thrown into this thing has not corrected the issue. I have requested a refund or new dryer, and as I suspected, there has been no response, as they promised. I contacted Haier directly to over-night a new motor, per A&E's order and was told it was to be shipped 10/27/2009. Guess what no motor. All I got was:

Dear Valued Customer,

Thank you for your feedback. We sincerely apologize for the

inconvenience.

If you would like to contact our Corporate Customer Service Department

regarding your complaint, please feel free to reach us at 877-461-4788.

One of our representatives will be more than willing assist you.

Sincerely,

Haier America

Customer Service

In closing I called the number and had to leave a message, they never returned my call. I have had to initiate all conversations concerning this matter and I would never recommend a Haier product to anyone, their service sucks!!

Reason of review: Bad quality.

Monetary Loss: $237.

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